Frequently Asked Questions
Are your chess sets handmade?
Yes. Our wooden chess boards and pieces are handmade in Europe and India.
Which materials do you use?
We use high-quality, sustainably sourced woods such as walnut, mahogany, sycamore, beech, and maple. Each piece is weighted with steel (never lead) and fitted with a soft felt base.
Are your boards and pieces tournament approved?
Yes. Our Tournament chess sets and boards meet the official standards set by the World Chess Federation (FIDE), making them suitable for both casual and professional play.
Do you offer custom engraving?
Yes, we offer personalized laser engraving on select boards. You can add engraving or contact us directly with your request.
Where do you ship from?
We ship all orders directly from our warehouse, located in Poland. Whether a set is crafted in Poland or India, every item is securely packed and shipped with tracking.
How long does shipping take?
Orders are delivered within 2–4 business days.
What is your return policy?
We offer a 30-day return window. If you're not satisfied with your purchase, you may return it unused and in its original packaging for a full refund. See our Refund Policy for details.
Can I cancel or modify my order?
If your order hasn’t been shipped yet, contact us as soon as possible at help@chess-set.co.uk and we’ll do our best to accommodate your request.
Do you accept bulk or custom orders?
Yes! We can create custom sets for schools, clubs, companies, or promotional campaigns. Contact us directly for a custom quote.