Terms of sale

1. General

  • These Conditions of Sale apply to all orders placed via our website https://www.chess-set.co.uk.

  • We reserve the right to update or change these terms at any time without prior notice.

2. Products & Orders

  • All products are subject to availability.

  • Product descriptions, images, and prices may change without notice.

  • We reserve the right to refuse or cancel any order for any reason, including errors in product information, price, or availability.

3. Prices & Payment

  • All prices are listed in GBP £ and include applicable taxes unless stated otherwise.

  • Payment must be made in full at the time of order via our secure checkout.

  • We accept all major payment methods.

4. Shipping & Delivery

  • Orders are processed and shipped within 2-4 business days, unless otherwise stated.

  • For detailed shipping information and delivery times, please see our Shipping Policy.

  • We are not responsible for delays due to customs, shipping carriers, or unforeseen circumstances.

5. Order Confirmation & Tracking

  • Once your order is placed, you will receive an order confirmation by email.

  • When your order is shipped, we will send you a shipping confirmation with a tracking number.

6. Returns & Refunds

  • Please refer to our Return Policy for detailed information about returns, exchanges, and refunds.

  • Items must be returned in their original condition and packaging.

7. Cancellations

  • Orders may be canceled before they are shipped by contacting us as soon as possible at help@chess-set.co.uk

  • Once an order has been shipped, it cannot be canceled, but you may return it according to our Return Policy.

8. Warranty & Liability

  • We do our best to ensure all products are of high quality. If you receive a defective or incorrect item, please contact us within 7 days of delivery.

  • Our liability is limited to the purchase price of the product. We are not liable for any indirect or consequential damages.

9. Privacy

  • We respect your privacy. Please see our Privacy Policy to learn how your information is collected and used.

10. Governing Law

  • These Conditions of Sale are governed by the laws of France, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions or concerns about these Conditions of Sale, please reach out:

  • Email: help@chess-set.co.uk

  • Phone: +33 6 48 43 03 20

  • Support hours: Mon – Fri 09:00 – 18:00, Sat – Sun 10:00 – 16:00

  • Address: 150 Rue du Trou Bayard, 59940 Estaires, France

By placing an order, you confirm that you have read, understood, and agreed to these Conditions of Sale.